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What is terminology management?

March 29, 2011 by Barbara Inge Karsch

Years ago at a party in Denver somebody asked me what I did. I said I was a translator. “That’s like straight out of a circus,” is what the response was. I wonder what that person would say today.

At the Conference of the American Translators Association in Denver there were many signs that translators as well as interpreters play a more central role in American business and government. In fact, the professions made it onto the shortlist of the 50 best careers of 2011, as compiled by US News and World Report (updated Feb 2018).

Terminology management is a niche, and many of my translator colleagues have asked me over the years what terminology is. The scientific answer is “terminology is the study of terms and concepts within a subject field.” Each domain or subject area uses specialized terms (as opposed to words) that have very specific meaning to the people using them.

In terminology management, we coin, collect, research, document and distribute these terms, most often via terminology management system (TMS). Each term is documented in a terminological record that is not just used once and then discarded. Instead, it is set up so that it can be used over and over again similar to a paper dictionary. But because it is in electronic format, it can be connected to the authoring environment of a technical writer or the translation tool of a translator. And again similar to a paper dictionary, a terminological entry should follow standards. These standards and formats are different from a dictionary entry. In addition, the entry also is not a single, stand-alone record; it is connected to the related terms of the subject field which together form a system.

Terminologists extract terms from documents, either manually or with the help of term extraction tools. They evaluate which terms should go into the terminology database. They do more or less extensive research and document their findings in the database. When the collection, e.g. for a particular project is done, they make sure that users know and have access to the data.

And lest I get heat from my expert readers: terminology management can happen in monolingual environments. It is most often used in settings where source-language texts are translated into multiple target languages. But even then, terminology tasks happened long before the first translators touch a text.

Going back to the circus reference from way back when: translation has become more mainstream in the US since. Terminology management has a long way to go. And I have likened terminologists to jugglers before.

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What do we do with terms?

September 23, 2010 by Barbara Inge Karsch

We collect or extract terms. We research their underlying concepts. We document terms, and approve or fail them. We might research their target language equivalents. We distribute them and their terminological entries. We use them. Whatever you do with terms, don’t translate them.

A few years ago, Maria Theresa Cabré rightly criticized Microsoft Terminology Studio when a colleague showed it at a conference, because the UI tab for target language entries said “Term Translations.” And if you talk to Klaus-Dirk Schmitz about translating terminology, you will for sure be set straight. I am absolutely with my respected colleagues.

If we translate terms, why don’t we pay $.15 per term, as we do for translation work? At TKE in Dublin, Kara Warburton quoted a study conducted by Guy Champagne Inc. for the Canadian government in 2004. They found that between 4 and 6% of the words in a text need to be researched; on average, it takes about 20 min to research a term. That is why we can’t pay USD .15 per term.

Note also that we pay USD .15 per word and not per term. Terms are the signs that express the most complex ideas (concepts) in our technical documents. They carry a lot more meaning than the lexical units called words that connect them.

Let’s assume we are a buyer of translation and terminology services. Here is what we can expect:

  Translation Terminology work
Number of units a person can generally process per day Ca. 2000 per day Ca. 20 to 50 entries
Cost for the company Ca. USD .25 per word Ca. USD 55 per hour

At the end of the translation process, we have a translated text which in this form can only be used once. Of course, it might become part of a translation memory (TM) and be reused. But reuse can only happen, if the second product using the TM serves the same readership; if the purpose of the text is the same; if someone analyses the new source text with the correct TM, etc. And even then, it would be a good idea to proofread the outcome thoroughly.

The terminological entry, on the other hand, should be set up to serve the present purpose (e.g. support a translator during the translation of a particular project). But it might also be set up to allow a support engineer in a branch office to look up the definition of the target equivalent. Or it might enable a technical writer in another product unit to check on the correct and standardized spelling of the source term.

I am not sure that this distinction is clear to all translators who sell terminology services. You might get away with translating terms a few times. But eventually your client’s customers will indicate that there is something wrong, that the product is hard to understand or operate because it is not in their vernacular.

There are much more scientific reasons why we should not confuse translation and terminology work; while related and often (but not always) coincidental, these tasks have different objectives. More about that some other time. Today, let me appeal to you whose job it is to support clear and precise communication to reserve the verb “to translate” for the transfer of “textual substance in one language to create textual substance in another language” as Juan Sager puts it in the Routledge Encyclopedia of Translation Studies. If we can be precise in talking about our own field, we should do so.

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