After 12 years as corporate terminologist, I just left a full-time position at Microsoft. Over the years, I have encountered and solved many different terminological puzzles. In this blog, I’d like to share puzzles related to the individual pieces–the words and terms–the good, the bad and the ugly; to the tool they reside in, also known as a terminology management system; to the processes with which we move those puzzle pieces; and last but not least to the people who play the puzzle, their skills and challenges.